Delivery / Returns

Delivery

We will send orders out within ten working days on receipt of payment, subject to stock availability. In case you need it faster please email and we can arrange to have it delivered as priority.

Returns 

As all Pom Pom Factory products are made to order we DO NOT give refunds, unless in the unlikely chance that they are faulty. If you change your mind about a product you can exchange it for another item or a credit note.

All returns will be recorded. Items have a full 6 weeks from the purchase date for you to return them. After this six week time period we will not accept returned items. There are no returns on any sale items.We will only give refunds if the item returned is faulty, any other circumstances will be issued with an exchange or credit note. If any requested exchange item is not available we will suggest alternative products, if however they are not to suit, we will issue a credit note for the amount paid.