Delivery / Returns

Delivery

Each Pom Pom Factory creation is meticulously packaged to ensure perfect arrival. Standard deliveries within London are completed within 3-5 business days, while UK-wide deliveries arrive within 7-10 business days. International shipping is available to select destinations with delivery times of 5-7 business days. For time-sensitive gifts or special occasions, we offer premium expedited delivery options.

Returns 

While each creation is crafted with exceptional care, we understand that occasionally items may not meet your expectations. Please contact us within 7 days of receipt if you wish to return your purchase. Custom and bespoke pieces are created specifically to your requirements and are therefore non-returnable.